Qx99 Privacy Policy — Your information is secure

Qx99 (qx99.xyz) is an online gaming platform built for users in Bangladesh. We believe your privacy is a fundamental right. This privacy policy explains how qx99 collects, processes, and protects your personal information.

By using the qx99 website or app, you agree to this privacy policy. If you do not agree, please refrain from using our platform and reach out to our support team with any questions.

This privacy policy applies solely to qx99's own platform. Third-party payment providers such as Mobile Banking, Nagad, and Rocket operate under their own privacy policies, and qx99 is not responsible for those.

Qx99 collects the following types of data — only what is strictly necessary to operate the platform and provide you with our services:

Information provided at registration:

• Full Name (as shown on National ID)
• Mobile Number (for OTP verification)
• Date of Birth (for age verification)
• Password (stored in encrypted form)

For KYC verification:

• Photo of National ID or Passport
• Selfie photo (for identity verification)
• Proof of Address (where applicable)

Transaction Data:

• Deposit and withdrawal amounts and timestamps
• Payment Method (Mobile Banking / Nagad / Rocket number)
• Gaming history & betting records

Automatically Collected Information:

• IP address & device type
• Browser and operating system information
• Session duration and usage patterns
• Cookies & local storage data

Qx99 uses the data it collects for the following purposes:

• Account management: To verify registration, login, and account identity.
• Transaction Processing: To process deposits and withdrawals.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Customer support: For resolving support tickets and handling communications.
• Legal compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze usage patterns and improve the platform.
• Sending Promotions: If you have consented to marketing communications.

Qx99 does not sell your personal data. However, certain information may be shared in the following limited circumstances:

• Payment Provider: Minimum required details to process transactions via Mobile Banking, Nagad, or Rocket.
• KYC service provider: With approved third parties for identity verification.
• Law enforcement agencies: Where required by court order or government directive.
• Fraud Prevention Partner: With security partners to detect money laundering and fraud.

Even in the cases above, qx99 ensures that the receiving party meets data protection standards. No data is shared with any third party without a data sharing agreement in place.

Cookies are small text files stored in your browser. qx99 uses the following types of cookies:

You can disable cookies through your browser settings. However, disabling essential cookies may prevent login and other core features from working properly.

Qx99 uses industry-standard security measures to keep your data safe. Our layers of protection include:

• SSL/TLS encryption: All data transmissions are encrypted with 256-bit SSL.
• Password Hashing: Passwords are hashed using the bcrypt algorithm and are never stored in plain text.
• Firewall Protection: Multi-layer firewall active at the server level.
• Access control: Only authorized staff can access sensitive information.
• Regular Audits: Third-party security experts conduct regular system audits.
• Data Backup: Regular encrypted backups are stored in secure locations.

Qx99 does not retain your data longer than necessary. Our data retention policy is as follows:

• Account information: Retained for the lifetime of the account.
• Transaction Records: Up to a maximum of 5 years due to legal obligations.
• KYC documents: Up to 3 years after account closure.
• Support Conversations: Deleted 2 years after last contact.
• Log Files: Automatically deleted after 90 days.

When an account is closed, personal data is deleted as promptly as possible, retaining only records required by law.

As a qx99 user, you have the following rights over your own data:

Qx99 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

Date of birth is verified at registration, and age is confirmed through the KYC process. If a minor opens an account using false information, that account will be immediately closed and all associated data will be deleted.

Qx99 reserves the right to update this privacy policy at any time. For significant changes:

• A notice will be posted on the website homepage.
• An SMS will be sent to the registered mobile number.
• The date of any changes will be updated at the top of this page.

Continuing to use qx99 after any changes means you accept the updated Privacy Policy. We recommend reviewing this page regularly.

For any questions, complaints, or data-related requests regarding this privacy policy, please contact our support team. We are available 24/7 in both Bengali and English.